Service Request

For all service requests, please follow the steps shown in our Goods Return Procedure:  

Goods Return Procedure

Standard Warranty Terms And Conditions


To access our Helpdesk facility and raise a 'Ticket' (as per the returns procedure), please see our Support section or login directly from the footer of this page.

When returning equipment to Fathom Systems, the following Return Merchandise Authorisation (RMA) Form must be fully completed and a hard copy enclosed with the item(s) being returned:

Download RMA Form


If you have any difficulty processing your service repair through the online helpdesk, please contact: