Support / Helpdesk

If you require assistance or support with any Fathom Systems product, please log on to our online Helpdesk system.

If you have not used the system before, go to the helpdesk 'Login' page and click the 'Register' button to create yourself login account to give full access to the helpdesk system.

Having a User account on the system allows you to view any open 'Tickets' and look through the history of any previous support questions. It also allows us to deal with your questions more efficiently.

Click here to open the helpdesk window .

In urgent cases where you require our support immediately, you may call our 24-hour support helpline. Click here for details.

Support

Telephone Contacts

Acergy Havila

Acergy are building a state of the art 24-man diving support vessel (Acergy Havila). This vessel incorporates a revolutionary diving system design created by Drager in Lubeck, Germany. The twin-bell system incorporates advanced automation technologies developed in-house by Drager, and in realising this Fathom Systems have been selected to supply the complete divers' gas analysis systems for the vessel. In addition, Fathom are also supplying the bell onboard-gas instrumentation and umbilical termination boxes.

iBIS Bell Mux

Fathom Systems have recently delivered four complete Diving Bell fibre-optic multiplexer systems which provide a state of the art communications link between the surface vessel and the Divers. These systems are installed on two 24-man twin-bell diving systems for the Skandi Arctic (Technip) and Seven Atlantic (Subsea 7). The iBIS system provides NORSOK compliant diver monitoring, telemetry and video transmission over optical fibre and integrated high-quality digital diver voice communications.

Start-up Stars

Fathom Systems were one of 10 finalist companies in the 2008 HSBC Start-up Stars competition from over 1400 UK entries. Although we didn't manage to clinch the £50,000 top prize, the Award Ceremony at the Dorchester Hotel in London was a memorable occasion for the 13 Fathom representatives attending!